1. Professionality


1.1. As a member of the Nederlands Instituut van Psychologen (NIP; Dutch Association of Psychologists), we comply with the NIP Code of Ethics to ensure a professional treatment process.


2. Confidentiality and privacy


2.1 All information provided by the client will be treated completely confidentially, meaning it will not be shared with any third parties. Confidentiality may be broken only in exceptional circumstances: when obligated by statutory provisions or court order or where there is a threat of imminent danger to the client or others.


2.2 In accordance with Dutch law, treatment records will be kept for 15 years after termination of treatment. These records are also treated confidentially and will not be shared with third parties, except when legally bound to do so. Treatment records are encrypted and stored safely, ensuring confidentiality.


2.3. The client has a right to access all treatment records pertaining to themselves.


2.4. Personal and identifying information about the client is obtained only insofar it is relevant for treatment. Information about the client is only obtained from sources other than the client when deemed necessary and with a client’s written consent.


2.5. IntuyeMx complies with the General Data Protection Regulation (GDPR) in handling client data.


2.6. Therapy sessions take place virtually on video calling platforms with end-to-end encryption (i.e. Zoom, Google Duo). These sessions may not be (video and audio) recorded.


2.7. The website www.intuyemx.com uses cookies solely for functional and analytical purposes. These cookies are used in order to improve user experience and collect anonymous information about the use of the website. The website does not use cookies that collect identifying information such as IP addresses.


3. Liability


3.1. IntuyeMx and its psychologists provide therapy in such a way that they support the client with untangling their own decision-making processes. They do not give advice, but they merely help clients come to their own conclusions. All decisions made by a client are their own responsibility. IntuyeMx cannot be held liable for any damage resulting from the decisions and actions a client has made or will make.


3.2. IntuyeMx can only be held liable for direct damage, for an amount not exceeding the total costs of treatment that the client has paid for thus far. The only exception is in the case of intentional gross negligence on behalf of IntuyeMx.


3.3. IntuyeMx is not liable for any damage to third parties resulting from the decisions and actions of the client.


4. Payment

4.1. IntuyeMx is a private practice that does not work with insurance companies, thus clients must pay the invoices in full themselves. Depending on the type of health insurance, a client may get a (partial) reimbursement of the costs of treatment (*note that Dutch health insurances will not cover any costs). The responsibility for this however lies solely on the client themselves. Under no circumstances will IntuyeMx be liable for any possible claim, loss, expense, cost or liability resulting or arising directly or indirectly from the conditions of your health insurance.

4.2. Regardless of possible reimbursements from your insurance company, sessions are expected to be paid in full as they are booked.

4.3. Sessions must be paid for up to 24 hours prior to the scheduled session. Most debit and credit cards are accepted as we use Stripe's secure online payment processing services integrated with the appointment scheduling systems.

4.4. The hourly rates are shown on the ‘services’ page of www.intuyemx.com. These may be changed yearly, accounting for rising wages and inflation.

5. Changes and Cancellations

5.1 A planned session may be rescheduled or canceled free of charge, as long as it is done more than 24 hours in advance. If a planned session is canceled less than 24 hours in advance or if the client does not show up at all, the standard fee will still be charged in full.


6. Termination of Treatment

6.1. The therapeutic process shall be terminated by mutual agreement. It may also be considered terminated when sessions have been unilaterally interrupted and more than three months have elapsed without follow-up contact.

6.2. Therapy will be interrupted immediately in case of aggression (including physical and verbal aggression) or threats to one's own safety. If this is the case, you will be charged in full for this last treatment session.

7. Complaints


7.1 If the client has any complaints they should first discuss them with their psychologist. This can be done via email, call, or during a session. If the outcome is still not satisfactory then a client may file a complaint with the Supervisory Committee of the Nederlands Instituut van Psychologen (NIP).




8. Emergency care

8.1. IntuyeMx does not provide emergency services. If you find yourself in a situation that requires immediate emergency care, I recommend that you contact your family doctor, go to the local emergency service or the "huisartsenposten" in the Netherlands (outside office hours).

9. Presiding law


9.1 By starting treatment with IntuyeMx, the client agrees and accepts these terms and conditions.


9.2 All agreements between IntuyeMx and the client are governed exclusively under Dutch law. Therefore any disputes that cannot be solved privately shall be resolved in front of a court in the Netherlands.